Terms and conditions
English version (Last update date: 01/05/2021)
General terms and conditions
Chapter 1 Services
1.1 We are an online shopping mall under Jiaai International Co., Ltd. (hereinafter referred to as "we", "the company" or "Jiaai online shopping mall"), and we own and operate a website. Our website provides a convenient shopping mode ("Service") through the Internet (including through the use of applications or software).
1.2 By using the website, you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully.
1.3 We reserve all rights to change these terms and conditions at any time and from time to time without notice. The revised terms and conditions will be effective from the date of publication. If you continue to use our website and our services, you are deemed to have agreed to the latest version of these terms and conditions.
1.4 The meaning of certain terms used in the terms and conditions:
1.4.1 "We" refers to the name of the person or company providing the service.
1.4.2 "You" is a reference to the person to whom we provide services or deliver goods and the person who is required to pay for the goods we deliver.
1.4.3 "Content" refers to the combination of all text, images, logos, icons, photos, images, mobile visual concrete images or sounds, and images and sound effects selected, shown or used on or related to our website , Computer programs and other materials.
1.4.4 "Commodity" refers to the goods or services that you have ordered and will pay for through our website.
1.4.5 "Intellectual Property Rights" means any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (regardless of whether it has been registered and registered any of the above applications or the right to apply for registration of any of the above), confidentiality Data rights and all other intellectual property rights of similar or corresponding nature currently or in the future that may exist anywhere in the world.
1.4.6 "Service" has the meaning given in Article 1.1.
1.4.7 "Suppliers" refer to the sellers and suppliers of the goods you have ordered through our website.
1.4.8 "Website" means the website of Gaia Online Shopping City (www.gaiabuya.com) (www.gaiabuya.mallogram.com) and any related websites connected to it.
1.4.9 "User Content" has the meaning given in Article 11.1.
Chapter 2 Registration
2.1 You must register with us when using the service or making an order. By registering, it means that you declare (and we have the right to rely on such declarations accordingly) that you are 18 years of age or older and have the ability to constitute a legally binding contract.
2.2 You declare to us and all suppliers who provide goods through our website that all orders you make through our website will be carried out within the power of your contract.
2.3 In view of your use of our services, you agree to:
2.3.1 Provide true, accurate, up-to-date and complete information about you when filling in the registration form; and
2.3.2 Maintain and immediately update your registration information to ensure that the information is true, accurate, up-to-date and complete. If we have reasonable grounds to suspect that any information is false, inaccurate, not up-to-date or incomplete, we have the right to request you to provide supporting documents for verification, or even suspend or terminate your registration.
Chapter 3 Ordering
3.1 Unless otherwise noted, we are not a seller or supplier of goods. We are responsible for managing the website, arranging the order processing process and completing the delivery of the goods you have ordered from suppliers through our website.
3.2 When you place an order, it means that you purchase the goods from the supplier at the specified price of the goods. Once you submit it, you cannot cancel the order, even if we have not accepted or rejected your order.
3.3 We will confirm by email that we have received your order. The confirmation email will provide:
3.3.1 Your order details,
3.3.2 Details of the price charged,
3.3.3 Your order follow-up information, and
3.3.4 Materials expected to be sent and delivered.
This communication will mean that we accept your order on behalf of the supplier. You can track your order status online.
3.4 Our acceptance of your order will only cover the goods indicated in the confirmation, and may not cover all the goods you ordered. If this is the case, then when we send further acceptance confirmations for the rest of your order, your order for that part of the order will be accepted.
3.5 The inventory supply of the goods is displayed online and will be updated regularly by the supplier. But it should not be relied on as an exact statement of whether the goods you intend to buy are actually in stock.
3.6 We reserve the right to reject or cancel orders for any reason at our sole discretion, including but not limited to:
3.6.1 The goods you ordered do not have enough stock;
3.6.2 Failure to arrange delivery for your region; or
3.6.3 The price of one or more items ordered by you is incorrect due to human or computer errors or errors in the pricing information provided by the supplier.
3.7 If we cancel your order, we will notify you by email and will deposit any amount deducted from your credit card into your account as soon as possible but in any case within thirty (30) days from your order . You accept that we do not need to make any compensation for your dissatisfaction.
Chapter 4 Price and Payment
4.1 We will take all reasonable commercial efforts to display accurate and up-to-date prices on our website. However, since the prices of various sales items are usually updated by suppliers, we cannot list the exact prices before accepting your order.
4.2 If the price of the goods is higher than the price when you place the order when we intend to accept your order, we will
4.2.1 Cancel your order, or
4.2.2 Contact you to inquire whether you intend to pay a higher price or cancel your order.
4.3 If we cancel an order and you have made any payment, we will refund to you any amount that we deducted from your credit card. You agree and accept that we do not need to make any compensation for your dissatisfaction.
4.4 We only accept Visa, Mastercard credit cards, Alipay, WeChat Pay and transfer payments. When you place an order, it means that you authorize us to pay with the credit card you specified for the amount of the goods when we accepted your order. Before the payment is received, the ownership of the goods will not be transferred to you.
4.5 We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you when conducting credit card transactions, and we shall not be liable for any related losses in whole or in part under any circumstances.
Chapter 5 Delivery and Pick-up Point
5.1 Except for public holidays and when typhoon warning signal No. 8 or above or black rainstorm warning is in effect, we will provide delivery service and self-pickup service from Monday to Saturday (some areas may have special circumstances). We currently do not deliver to remote areas, outlying islands, and buildings without elevator equipment. We reserve the right to refuse delivery at our sole discretion. You agree and accept that you will collect the ordered goods from our logistics center, and we will not accept cancellation of orders or refunds to you under any circumstances.
5.2 We will deliver the goods you ordered to the delivery address provided by you through a third-party supplier. When you confirm receipt of the goods, you agree to present a photo ID upon request. When the goods are delivered to the delivery address provided by you, the goods are deemed to have been delivered to you and received by you. If you fail to receive the merchandise for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order without refund or compensation.
5.3 Unless otherwise specified, we will use all reasonable commercial efforts to ship the goods within 7 working days of accepting your order. According to the advance online arrangement, you will be notified to the orderer about the progress of your order. You agree and accept that we will not accept cancellation of orders or refunds to you under any circumstances.
5.5 When the goods you have purchased have been delivered to you, you will become the owner of the goods. When the goods have been delivered to you, you will bear the risk of holding the goods and we will not be responsible for their loss or damage. When it is delivered to the selected logistics company or postal service staff in Jiaai online shopping mall, the ownership of the product and the risk of loss of the product will be transmitted to you.
5.6 Unless otherwise stated, the following fees will be charged for each delivery:
Diamond members: With an order amount of HK$350 or more, you can enjoy free delivery service or pick-up service at the pick-up point. The free shipping threshold is based on the amount after the order discount. After the discount, orders with a total amount of less than HK$350 will be borne by the buyer (the shipping fee is HK$50, and the pick-up point is HK$30). Gold Member:
With an order amount of HK$400 or more, you can enjoy free delivery service or pick-up service at the pick-up point. The free shipping threshold is based on the amount after the order discount. After the discount, orders with a total amount of less than HK$400 will be borne by the buyer (the shipping fee is HK$50, and the pick-up point is HK$30). 5.7 You must pay according to the postage regulations of this website. If you have not paid enough freight, this website has the right to ask you to pay the freight before shipping.
5.8 Jiaai Online Shopping City can handle the relevant transportation procedures as required by the buyer, but our responsibility is limited to timely delivery, assisting the buyer in inquiries when encountering logistics accidents, and not responsible for any compensation other than the logistics provided to customers. Inquiries about claims are handled in accordance with logistics regulations. The buyer shall not claim compensation before the expiry of the logistics inquiry tracking mail period. The buyer must verify the detailed address and telephone number of the consignee to avoid delay in delivery. Any purchase on this website is deemed to agree to this statement.
5.9 Please note that each order is limited to a single delivery location, smart cabinet or delivery point.
Chapter 6 Return or Replacement
6.1 Unless otherwise specified, no return or replacement of goods will be accepted. Please read carefully the return or replacement policy prescribed by the supplier before ordering.
6.2 According to the return or replacement policy of individual suppliers, if the product you ordered is faulty, defective or damaged (not your fault), or the product is not what you ordered, or the quantity delivered is incorrect, the product can be delivered on the date of receipt. Return or replacement within seven (7) days, provided that:
6.2.1 The return or replacement policy applies;
6.2.2 The goods are unused and are in the original state of sale, together with all parts and accessories provided with the goods, including manuals, certificates, labels, marks, consumables, bags and boxes;
6.2.3 The packaging of the product must be in the state when it is delivered to you; and
6.2.4 The request for return or replacement is sent to our customer service representative via the instant chat room, and within the period specified by the supplier, the goods will be returned to the supplier through our free collection at the delivery address.
6.3 You agree and accept that whether or not to accept merchandise replacement depends on the inventory supply.
6.4 You agree and accept that it is the supplier's sole discretion whether to accept the return or replacement of the goods. Under no circumstances will we accept direct returns to us, or be responsible for any damages incurred by you for any reason.
Chapter 7 Disclaimer and Limitation of Liability
7.1 We do not represent or guarantee that access to our website (including the use of mobile apps or software) or any part of it will be unobstructed, reliable or free of malfunctions.
7.2 We do not represent or warrant to you that our website or any of its content will be accurate, complete or reliable.
7.3 We do not represent or guarantee:
7.3.1 Any service (whether provided by us or not) will be provided with due care and skill; or
7.3.2 Any commodity (whether provided by us or not) will be of commercial quality or suitable for any purpose (although we have been notified of the purpose in advance).
7.4 You agree that no data transmission on the Internet can be guaranteed to be completely secure. Although we are committed to protecting this information, we do not guarantee and cannot ensure the security of the information you transmit to us. Any data you transmit to us is at your own risk.
7.5 To the extent permitted by law, we exclude all liability to you for the following reasons (whether in contract, infringement or other forms and whether due to our negligence):
7.5.1 Regarding our website (including the use of applications or software) or any information or related technical, factual, text or printing inaccuracies, errors or omissions;
7.5.2 Failure to provide our website (or any part of it), goods or services;
7.5.3 Any delay in providing, or failure to provide or make the goods or services available, or any negligent provision of goods or services;
7.5.4 Any product is not of commercial quality or suitable for its intended use; or
7.5.5 Any misrepresentation about our website, goods or services.
7.6 Except as required by law:
7.6.1 We will not be liable to you for any indirect or consequential loss, damage or expense, including any loss of profit, business or goodwill caused by any problem you notify us, and
7.6.2 We will not be liable to pay you any money in the form of compensation, unless otherwise specified in these terms and conditions.
7.7 You must comply with and comply with all applicable regulations and laws, including obtaining all customs, import or other permits required to purchase goods from our website. We do not make any representations or assume any responsibility for the export or import of the goods you purchase.
7.8 You agree that these restrictions are reasonable in terms of the nature of our website, especially since when you purchase goods through our website, you will enter into an independent contract with the supplier each time.
7.9 The above exclusions will not affect any statutory rights that cannot be excluded. However, in this case, our liability (as permitted by law) will be limited to re-supply of services or goods to you.
7.10 The above exclusions or restrictions should be interpreted as separate and divisible provisions in these terms and conditions.
Chapter 8 Guarantee
8.1 You declare, guarantee and promise that you will not:
8.1.1 Use our website for any fraudulent or illegal purposes;
8.1.2 Use our website to defame, abuse, harass, stalk, threaten or infringe the rights of other persons (including but not limited to the privacy or publicity rights of other persons); 8.1.3 hinder or interfere with the operation of our website or The server or network used by our website; or violates any rules, procedures, policies or regulations related to the network;
8.1.4 Transmit or distribute to our website any viruses, worms, Trojan horses or other computer codes that are harmful or intrusive or may or are intended to damage the operation of any hardware, software or equipment or monitor the use of any hardware, software or equipment;
8.1.5 For any commercial purposes, reprint, copy, sell, resell or utilize any part of our website (including applications or software), or its use or connection;
8.1.6 Revise, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including application or software);
8.1.7 Construct or copy any part of the website without our prior written consent;
8.1.8 Establish a database by downloading and storing content, user content or any website content in an organized manner; and
8.1.9 Infringement of any copyright, design rights and intellectual property rights of the goods.
Chapter 9 Content
9.1 The intellectual property rights of all content are owned, controlled or licensed by us. Except for the rights granted by you in Article 10.2, these terms and conditions do not give you any rights or rights to the content, and we also reserve all other rights.
9.2 Subject to these terms and conditions, you may use the content for your own personal use.
9.3 Unless you have obtained our express written consent or you have been expressly authorized by law, you may not:
9.3.1 Use the content for any commercial or other non-personal purposes;
9.3.2 Copy content or transmit content to any other device or any other person; or
9.3.3 Reprint, distribute, communicate to the public, revise, re-format, compile derivative works or display content.
9.4 You confirm and agree that if you violate any of the terms of this clause, we may at our sole discretion no longer provide you with any content.
9.5 We will take all reasonable commercial efforts to ensure the accuracy of the content, but we do not guarantee and declare (express or implied, statutory or other forms) the accuracy, quality or completeness of the content or its suitability for any purpose. Nor will it take any responsibility for this. You also agree that advertisers bear full responsibility for the advertising content shown on our website. Placing relevant advertisements does not constitute our recommendation or endorsement of the advertiser's products, and each advertiser shall be solely responsible for any statement made by its advertisement. We will not be liable for any losses caused by your reliance on the accuracy of the information contained on our website.
Chapter 10 User Generated Content
10.1 When you submit any user-generated content (including all text, files, images, photos, sounds, videos or other materials) on our website ("User Content"), you grant us a permanent, irrevocable, non-exclusive , Global, transferable, sublicensable, fully paid, royalty-free license to reprint, distribute, communicate to the public, perform publicly, revise, compile derivative works, display and otherwise use the user content of the relevant website (including But it is not limited to promoting and reposting part or all of the website in any media format and through any media channels). Without restrictions, the rights granted to us by you under this clause 10.1 include the right to grant sublicenses to users of each website to use user content with the permission of the website's functions from time to time. You hereby waive and urge all other creators of user content to waive all moral rights of user content (including the right to identify the creator of user content or the right to oppose any derogatory processing of user content), regardless of whether the relevant rights are currently or in Will it exist anywhere in the world at any time in the future.
10.2 Your declaration, guarantee and covenant:
10.2.1 You have the legal rights and powers to grant the license in clause 10.1 above;
10.2.2 You are the owner of the user content and/or have all the necessary rights, consents, permissions and licenses that can grant us the license in clause 10.1 above;
10.2.3 We will not infringe the intellectual property rights or other rights of any third party by exercising the license in Article 10.1 above;
10.2.4 If the User Content identifies any individual (whether by name, picture or other means), you have obtained all the consents and permissions of those persons, so that we can use the User Content under the license in Article 10.1 above;
10.2.5 User content does not include any material that may be illegal, defamatory, obscene, offensive, endangering the safety of any person, intended to harass any person or not suitable for display on the website; and
10.2.6 At our request, you will provide us with written copies of any consents, permits and licenses that you are required to obtain.
10.3 You will be legally responsible for the user content, and under any circumstances, whether we understand the user content or not, we are not responsible or liable for any user content.
Chapter 11 Indemnity
You agree to report to us for any claims, losses, damages, expenses, expenses (including legal expenses) or other liabilities caused by us and all of our directors, employees and contractors due to breach of any covenants, guarantees, declarations and agreements in this article And all our directors, employees and contractors to indemnify us and protect us from harm.
Chapter 12 Linked website
Certain links (including hyperlinks) in our website will lead you to leave our website. The link is provided for your convenience only, and the inclusion of any link does not imply our support or endorsement of the linked website, its operator or its content. We are not responsible for the content of any website other than our website.
Chapter 13 Termination
13.1 If you violate any terms and conditions, we may immediately terminate your access to our website or registration.
13.2 Any rights that either party has generated on the termination date will still be enforceable after termination.
Chapter 14 Intellectual Property
14.1 The intellectual property rights of all content, user content, design, text, images and other materials on our website, and their selection or arrangement are owned, controlled or licensed by us. Any authorized use without prior written approval is strictly prohibited.
14.2 All trademarks, product names and company names or logos on our website are our property or the property of their respective owners. We have not approved the use of any such trademarks, appearance, product names, company names, logos or titles, and such use may constitute an infringement of the rights of the holder.
Chapter 15 General
15.1 If the declarations and guarantees in these terms are made to us and the supplier of goods through our website, you confirm and agree that the declarations and guarantees are intended to grant rights to all relevant suppliers and are for all relevant suppliers And the relevant suppliers can rely on and enforce the relevant declarations and guarantees made by you.
15.2 We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. If these terms and conditions are changed, they will be announced on the website, and if you continue to use our website after any relevant changes, you agree to be bound by the revised terms and conditions. This right includes the right to change any documents forming part of these terms and conditions.
15.3 We have made every effort to clarify whether the quotations of the goods provided on our website include any relevant taxes or duties. If the quotation is not clear under any circumstances, please be aware that you may be liable for taxes or duties (such as value-added tax) imposed by suppliers or laws in addition to the price before placing an order.
15.5 We reserve the right to deny users access to our website or any part of it at our sole discretion without notice, and we can refuse to provide our services to any user who violates these terms and conditions.
15.6 We will not be responsible to you for any violation of these terms and conditions, and will not be liable to you for any failure to provide or delay in providing our services through the website due to any event or situation beyond our reasonable control. responsibility.
15.7 If any stationery jurisdiction of these terms and conditions is deemed invalid or unenforceable by the courts, it will not affect the validity or effectiveness of any other provisions, and the invalid provisions shall be deemed to be related to these terms and conditions. Detailed rules are divided.
15.8 We may transfer these terms and conditions or appoint any third party, including group companies, to provide services to you on their behalf, or perform any of our responsibilities contained in these terms and conditions.
15.9 Without our written consent, you may not assign or otherwise deal with all or part of your rights and obligations under these terms and conditions.
15.10 These terms and conditions set out the complete agreement and understanding of the parties and replace all previous oral or written agreements, understandings or arrangements regarding the subject matter of these terms and conditions. Neither party has the right to rely on any agreement, understanding or arrangement not contained in these terms and conditions.
15.11 These terms and conditions are governed by the laws in force in Hong Kong. You agree to be subject to the exclusive jurisdiction of the Hong Kong courts.
Promotional codes, discount codes and coupons
1. The promotional codes, discount codes and coupons we provide are only applicable to one-time purchases through our website and are subject to terms and conditions.
2. Promotional codes, discount codes and coupons are neither refundable nor redeemable for cash. Any remaining unused amount will be forfeited.
3. If your order is cancelled or eligible for a refund for any reason, the promotional code, coupon code or coupon used in the order will be invalid and we do not need to refund or make any compensation.
We reserve all rights to terminate or change the above offers at any time and from time to time without notice. In case of any dispute, our decision will be final and conclusive.
These terms and conditions form an integral part of the general terms and conditions.